2nd Line Support Engineer
Remote•Sri Lanka•Full-time
About the Job
@Uptime provides white-label IT Support and NOC services to MSPs, enabling them to extend the services they can offer their customers. This role involves working with a leading UK based MSP who will provide further training in order to assist the successful candidate in increasing their technical knowledge.
Living in the Colombo area is a distinct advantage, but not mandatory.
Responsibilities:
Providing 2nd Line support to a large client base (SME). Being able to act as a skilled point of escalation is key. An MSP background is preferred. For this role, it is vital that English language skills, both written and verbal, are at a very high level.
Skills:
- MS Windows Server: 2012, 2016, 2019
- Microsoft 365
- Azure & Azure AD
- Microsoft 365
- MS Exchange 2010 and above
- Remote Desktop Server implementations
- Networking - VLAN’s, Routers / Bridging.
- Security - Firewalls such as SonicWall, Fortinet, Cisco
- Endpoint protection, AV • Security best practices
- Virtualisation – Hyper V & VMware
- Backups
Please note that this role will require an engineer to work a rotating 24/7 shift pattern
What can Uptime offer you?
- Flexible hybrid/remote working patterns
- Access to company-funded training and development opportunities
- Cross-border collaboration with leading MSPs and our colleagues across the globe
- Learning and exposure to the latest technologies
- A workplace that’s committed to a diversity, equity, inclusion, and belonging culture