IT Hardware Technician (IMAC)

•Full-time
£24,000 - £25,000 annually

About the Job

Role: IT Hardware Technician (IMAC)
Role type: Permanent, full time
Location: Office based, Crawley (Three Bridges)
Working hours: 9:00am - 5:30pm, Mon - Fri
Salary: up to £25,000 per annum

Are you passionate about tech, hands-on work, and delivering great customer experiences? We’re looking for an enthusiastic IT Hardware Technician to join our growing team. If you enjoy taking things apart, fixing them, understanding how they work — and providing top‑tier customer communication — this role is for you.

Job Descriptions:

Sorting, grading, and preparing PCs, laptops, and monitors
Working on day-to-day installs, migrations, additions, and changes
Checking internal components and cables for damage
Testing, troubleshooting, and auditing devices
Accurately updating stock in our inventory/PSA system
Packing equipment safely for shipment
Following technical documentation and processes
Communicating clearly with customers and providing excellent service
Maintaining a tidy, organised workspace
Adhering to safety processes and correctly using PPE

What we are looking for:

A genuine interest in IT hardware — professional or hobbyist
Great customer communication skills (written & verbal)
Strong attention to detail and pride in workmanship
Ability to multitask, stay organised, and work under pressure
Reliable, motivated, and able to learn quickly
Comfortable working at pace in a target-driven environment
Able to follow written documentation accurately
Experience in customer service
Experience in an MSP environment or PSA tools (nice to have)

Bonus skills:

Experience with basic administration in:

Microsoft 365
Active Directory / On-prem servers
Printers & scanners
Common business applications

Apply