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Uptime Solutions Ltd

L2 M365 Support Engineer

Remote•South Africa•Full-time
ZAR 38,000 - ZAR 40,000 monthly
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About the Job
Hours - East Coast US - 8am - 5pm
Permanent in-country SA contract
Fully remote
Salary - R38,000 plus R2,000 benefits
  • Provide advanced technical support for Microsoft 365 services, including:
    • Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.
  • Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environment.
  • Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads.
  • Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools.
  • Implement and manage identity and access controls via Entra ID, including conditional access and multi-factor authentication.
  • Deploy and manage endpoint configurations and security baselines using Intune and Autopilot.
  • Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance.
  • Apply advanced AI-driven tools such as Claude, Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency.
  • Customize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules.
  • Integrate Microsoft 365 with third-party tools and services, ensuring seamless interoperability and alignment with business requirements.
  • Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms.

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