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@Uptime provides white-label IT Support and NOC services to MSPs, enabling them to extend the services they can offer their customers. This role involves working with a leading UK based MSP who will provide further training in order to assist the successful candidate in increasing their technical knowledge.

Living in the Colombo area is a distinct advantage, but not mandatory.

Responsibilities:

Providing 2nd Line support to a large client base (SME). Being able to act as a skilled point of escalation is key. An MSP background is preferred. For this role, it is vital that English language skills, both written and verbal, are at a very high level.

Skills:

MS Windows Server: 2012, 2016, 2019.
Microsoft 365.
Azure & Azure AD.
Microsoft 365.
MS Exchange 2010 and above.
Remote Desktop Server implementations.
Networking - VLAN’s, Routers / Bridging.
Security - Firewalls such as SonicWall, Fortinet, Cisco.
Endpoint protection, AV • Security best practices.
Virtualisation – Hyper V & VMware.
Backups.

Please note that this role will require an engineer to work a rotating 24/7 shift pattern.

What can Uptime offer you?:

Flexible hybrid/remote working patterns.
Access to company-funded training and development opportunities.
Cross-border collaboration with leading MSPs and our colleagues across the globe.
Learning and exposure to the latest technologies.
A workplace that’s committed to a diversity, equity, inclusion, and belonging culture.

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Apply for 2nd Line Support Engineer at Uptime Solutions Ltd